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Remote screen support

Stuck on a form, an upload or the portal? Share your screen with the GVS team for a few minutes and we guide you step by step on the phone. Nothing to install.

  • no download — works in your browser
  • you decide: view only or full control
  • you stop sharing at any time

At a glance

  • Call or WhatsApp GVS first, then press “Share my screen”. Choose the window or screen to show; your browser asks before anything is shared.

  • Read the 6-digit code to the GVS staff member. Only someone with that code can see your screen, and the code expires after one hour.

  • Nothing is recorded. GVS will never ask for your passwords, one-time codes (OTP) or bank details on screen.

01

Share your computer screen

Chrome, Edge, Firefox or Safari on a computer.

02

Full control: GVS operates your computer with RustDesk

When seeing is not enough, GVS can move the mouse and type for you. RustDesk is free, open-source remote-desktop software (not made by GVS). Works on Windows, Mac and Android — not on iPhone.

Computer (Windows / Mac)

  1. 1
    Download RustDesk from the official page

    Press the button below (github.com/rustdesk). Windows: the file ending in “x86_64.exe”. Mac: the “.dmg” file (“aarch64” for newer Macs with an M chip, “x86_64” for older Intel Macs).

  2. 2
    Open RustDesk

    On Windows you can run it without installing. On a Mac, allow it under System Settings → Privacy & Security (Screen Recording and Accessibility) when asked.

  3. 3
    Read your ID and one-time password to GVS

    They are shown at the top left of the RustDesk window. Tell them to the GVS staff member on the phone.

  4. 4
    Press “Accept” when GVS connects

    You see everything GVS does and can end it at any time. Close RustDesk when finished; the password changes next time.

Download RustDesk (official) ↗

Android phone

RustDesk is not on Google Play. Download the “universal .apk” from the same official page (or F-Droid), allow the install, open it, tap “Start service” and allow screen capture and accessibility. Android shows a safety warning with a short countdown — this is normal. Then read the ID and password to GVS.

Only give your RustDesk ID and password to GVS after you have called GVS yourself. Anyone with them can control your computer while RustDesk is open.
03

On a phone: share your screen in a WhatsApp video call

A phone browser stops sharing as soon as you leave it, so on phones we use a WhatsApp video call — it keeps sharing while you open other apps. For full control on Android, see the “Full control” tab.

  1. 1
    Call GVS on WhatsApp

    Start a video call to +82 10-3072-0802 (or the number your GVS contact gave you).

  2. 2
    Tap the screen-share button

    During the call, tap the icon of a phone with an arrow (Share screen), then “Start now”.

  3. 3
    Open the app or page you need help with

    GVS sees your screen and guides you. Tap the same button again to stop.

WhatsApp

04

Stay safe

  • Only share your screen after you have contacted GVS yourself, by our official phone numbers or WhatsApp.
  • GVS never asks for passwords, OTP codes, card or bank details — close or hide them before sharing.
  • Choose a single window instead of the whole screen if you have private things open.
  • Press “Stop sharing” (or close this page) to end at any time.

Peer-to-peer browser screen sharing (WebRTC). Sessions are deleted after one hour; GVS does not record your screen.

WhatsApp